Fleet Card Administrator/Analyst
General Summary:
This position will be dedicated to supporting the Fuelz Fleet Card operation in supplying administrative support and analysis. Responsibilities will include but not limited to customer service, reporting, sales support, and account analysis. The individual will also handle any issues and solve problems as necessary and communicate with the outside sales team.
Primary Responsibilities and Duties:
• Identify, implement and track Fuelz Fleet Card margin enhancing cost saving strategies
• Identify sites that better offer economics for the company
• Develop and manage a strategy for identifying and regaining lost business
• Provide tracking and follow up on lost customers or declining business
• Provide sales team with rankings, volume decrease lists, and diesel advantage sites
• Track individual sales performance
• Maintain service related issues for backyard Fuelz sites
• Provide escalated customer support with our fleet card vendor
• Administer fleet card vendor system and technology
• Manage existing customer base to ensure accurate and timely resolution of service issues
• Responsible for the completion of any special projects or the assignment of other duties as requested by management
Knowledge, Skills, and Abilities:
• Strong administrative background with proven business management and analytical skills
• Ethically and professionally represent The McPherson Companies, our products and programs to customers and prospects
• Ability to make recommendations and interact with all levels of management, customers, and vendors
• Build professional relationships with business partners, customers, and all levels of management
• Ability to establish priorities, work independently, and achieve objectives
• Ability to handle multiple tasks and work well under pressure to meet deadlines
• Must be comfortable with a fast paced, opportunity filled work environment
• Self-starter with ability to take initiative and be an independent thinker
• Strong data, system, and computer skills with proficiency in Microsoft Office specifically Excel
• Sense of urgency and commitment with strong follow up skills
• Effective verbal and written communication skills
• Excellent customer service/relations skills
The job description of Fleet Card Administrator/Analyst is not inclusive and is subject to changes, additions, and deletions as determined by the supervisor.