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The Covid-19 pandemic is affecting every sector, including the automotive one.  Quick Lubes and Car Dealerships are working hard to adapt to a world where states have implemented Stay At Home orders.  As an essential business, you and ready to serve your customers in a way that keeps them and your staff safe. The Washington Area New Automobil Dealers Association had the following best practices to ensure your and your customers’ safety:

• Product Knowledge:
  • Make sure to use disinfectant products that are EPA, FDA, and GHS certified.
    • Check the EPA’s list of registered disinfectants that meet the criteria against coronavirus.
• Personal Protective Equipment (PPE):
  • Always supply and enforce protection for your employees. Employee safety matters!
  • Supply chains are strained, but PPE products are available. Work with your supplier to establish the proper resupply procedures.
• Training and educating your team:
  • Training should include how to properly use PPE and appropriate disinfectant.
    • Ask your supplier for any special manufacturer instructions.
  • Prepare a training class on the proper application process.
    • Make sure to have classroom and hands-on training!
    • Chose a cleaning pattern and stick with it.
      • Example: Clean left to right from the driver side door handle.
      • It is vital to pay extra attention to frequently touched items:
        • Steering wheels
        • Seat belt buckles
        • Door handles (inside and out)
        • Shift knobs
        • Dashboards
        • Key fobs
      • Vinyl vs. leather vs plastic – it is important to understand and identify the material that is being cleaned to ensure the product works, as intended.
      • Electronics should not be overly saturated and be extra careful with touchscreens.
    • Clean and disinfect equipment and service bays, as well as vehicles
      • Wipe down equipment and storage areas.
      • Periodically clean larger areas or items, such as a tool chest.

Additional tips:

• Of course, remember to maintain a distance of  6 feet around any personnel or customers.
• Avoid shaking hands or asking for signatures unless it’s absolutely essential.
• Offer pick-up (for service) and delivery (service and purchase) to your customers to limit contact.

Many of these items are all great best practices to put in place not only during the pandemic but also for every day. With these tips and best practices, you can help keep your customers and staff feels safe while doing business with and working for you.